Improving quality and empowering a customer-centric culture leveraging RPA
Sheldon Foster, Process Automation, Customer Experience and RPA Expert at Manulife, is presenting on “Improving Quality and Empowering a Customer-centric Culture Leveraging RPA”, during SSON’s Shared Services Week in Orlando, FL. Manulife is the largest insurance company in Canada, operating in the United States primarily through its John Hancock division.
During his speech, Sheldon explains how Manulife Canada uses Robotic Process Automation to empower the company’s BPO model, building the innovation capability within the company operations. Sheldon explains why Softomotive is the right partner for Manulife, and points out that the operational efficiencies achieved through RPA are not just in terms of cost savings, but most importantly, in terms of quality and customer-centricity.