Support Import

Add Queue Item in Queue Action
Description:

This action adds a Queue Item into a Queue:

addworkingiteminqueueaction.png
General tab Properties:

Add into Queue:

Select the Queue in which you wish to add a Queue Item.

Queue Item:

Enter a literal value or a variable that is holding a value in order to add it into the Queue. Please bear in mind that the Queue Item should be of the same Data Type that has been defined in the Queue Settings.

Advanced tab Properties:

Set Priority:

This drop down menu allows you to set the Priority Status of the given Item.

Override Starting Point:

Ticking this check box produces an extra Starting Point property that allows you to override the default SLA Settings set in the Settings > Queues:

oveeride-sla-settings-action.png

Override Deadline:

Ticking this check box produces an extra Deadline property that allows you to override the default SLA Settings set in the Settings > Queues:

oveeride-sla-settings-actio2.png