Support Import

Create Case on Enate
Description:

This Action creates a Case on Enate.

createcaseonenate.png
Properties:

Enate Instance:

Enter the variable that contains the Enate Instance you want to work with. You must have previously specified this variable in a Login to Enate Action.

Customer: 

Specify the context customer for this Case.

Contract: 

Specify the context contract for this Case.

Service:

Specify the context service for this Case.

Process:

Specify the context process for this Case.

Case Title: 

Specify a title for the Case to create.

Email Address: 

Specify an email address to look for and to set as a contact.

Return Created Case:

Check to retrieve the created Case.

Created Case:

Enter a name for the variable which will store the created Case.

Status Code: 

Enter a name for the variable which will store the returned status code.