Shared Services Centers and Digital Transformation Research Report
Shared services centers have offered organizations a strategic approach to realizing efficiency and to protecting themselves from economic uncertainty with onshore/offshore models that not only generate cost savings but also spread risks of disruption. The shared services concept has stood the test of time for many decades. Today, they are expected to deliver top line impact as well as serving as cost centers. As such, shared service centers enjoy greater strategic importance than ever before.
While automation has many direct and indirect benefits to offer, the most obvious benefits are a result of the cost savings and efficiency gains that it can generate. And yet, efficiency may only be a small part of the benefits that RPA can bring to shared services centers! In this paper, we examine the evolution of shared service centers and how automation can accelerate their pivot to digital and to taking on a greater revenue generation role within enterprises.
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